Frequently Asked Questions
Production Time
How long does it take to make my order?
All personalized items are made to order.
- Personalized Jewelry: 1–2 business days
- Ready-to-Ship Items: 1–2 business days
Production time does not include shipping time.
Shipping
How long does shipping take?
- Standard Shipping: 5–10 business days
- Express Shipping: 5–7 business days
- International Shipping: 7–15 business days
Shipping times may vary depending on your location.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your shipment.
Order Changes & Cancellations
Need to make changes to your order? Please contact us as soon as possible. We will do our best to assist you before your order enters production.
Returns & Refunds
Can I return a personalized item?
Because every personalized item is custom-made just for you, we do not accept returns or exchanges unless the item arrives damaged, defective, or an error was made on our part.
Warranty
Do you offer a warranty?
Yes. If your item arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery and include clear photos. We'll be happy to help resolve the issue.
Lost Packages
What if my package is lost?
If your tracking has not been updated for an extended period or your package is marked as delivered but has not arrived, please contact us. We will work with the shipping carrier to help resolve the issue as quickly as possible.
Photo Tips
How can I get the best results?
For the best quality, please upload a clear, high-resolution photo with good lighting. We recommend using images where the person or pet is centered and in sharp focus for the best final result.